WheatgrassKits.com
Terms
Payment Methods
Accepted
We accept the following
forms of payment at WheatgrassKits.com: Visa, Mastercard,
American Express, Paypal, Check and Money Order.
Please send your checks and money orders to Wheatgrasskits.com,
1041 North 450 West, Springville UT 84663. We are unable
to accept C.O.D. orders or wire transfers.
Offline Ordering
We accept mail in orders. You can place your order
online and then mail in a check or money order to Wheatgrasskits.com,
1041 North 450 West, Springville UT 84663. Or we can
send you a catalog. We also take orders over the phone
toll free at 866.948.4727.
Shipping Rates and
Procedures
Wheatgrasskits.com
ships all U.S bound package orders via FedEx Ground or United
States Postal Service. Rates are based on current FedEx and USPS
rates, your zip code, and the weight of the product. Foreign bound orders are currently not
available in most cases due to custom regulations on our
products. Please contact us at support@wheatgrasskits.com
if you are interested in a Juicer or Book and we can quote you
an international shipping rate. Please visit www.wheatgrasskits.ca
for Canadian Orders. For more detail on shipping see
our shipping rates.
Warranty / Guarantee Statement
WheatgrassKits.com warrants
and guarantees that our products are, during normal use,
free from defects in material and workmanship. If this
product does not function as warranted during the warranty
period, contact WheatgrassKits.com or the Manufacturer (if
not WheatgrassKits.com) for repair or replacement.
Return Policy
Merchandise
may be returned within 30 days of the original invoice date
for a refund. All items returned for a refund are
subject to a 20% restocking fee (if the item has been used
and must be sold as used) For Juicers, many manufacturers
offer additional factory coverage. With regard to such, you
should contact the manufacturer of your item directly for
information regarding eligibility and specific Terms and
Conditions. We also do not except returns of media products such as permacharts, books and DVDs.
Return Procedure
Please call us
at 801-491-8700 to obtain an Return Authorization.
Package the product in original packaging with all the
original parts and paperwork. You will be asked to put
the RMA # (return authorization #) on the box. If you are
returning a juicer, we ask that you return it in clean
condition.
Security and
Privacy
Wheatgrasskits.com
has created this privacy statement in order to demonstrate our
firm commitment to privacy. The following discloses our
information gathering and dissemination practices for this
website: Wheatgrasskits.com. See
our privacy policy for more information.
FAQ about our Shipping and Order
Polices
Do
you ship to Canada?
We
actually have a Canadian website, www.wheatgrasskits.ca
but we can ship from our location in the U.S. it just can’t be anything that
is organic material (seeds, soil).
Do
you ship internationally?
Same
rules apply as Canadian shipments. Please call to place these orders.
How
can I check the status of my order?
If
you provide an email when you place your order, you should receive an email with
the tracking information within a few days. If you do not receive an email, you
can email or call us.
Do
you have coupons or can I get a discount?
If
you sign up for the wheatgrass habit our monthly newsletter, we sometimes
include online coupons for a percentage off of the entire order.
Do
we ship to Alaska and Hawaii?
Yes
if you call our toll free number someone can take your order, we ship those
priority or parcel post mail.
Can
I send a check?
Yes,
our address is 1041 N. 450 W. Springville, UT 84663. You can either call us to
get a total, or place the order online and mark as paid by check.
What
can I do if I can’t get my order to go through?
Please
either email support@wheatgrasskits.com
or call us 866-948-4727 to place the order.
If
my seeds ship in cold weather will they still be viable when they arrive?
Cold
weather is not a problem for our seeds, during the summer shipping should be
fine as well, just don’t let them get wet or they will start to sprout without
you!
If
we are close to your warehouse, can we pick up our order to save on the
shipping?
Yes!
We have a small store front in our warehouse, if the order is large; please call
beforehand so we can get the order ready for you. We are open 8-5 M-F.
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Account Creation FAQ
What are the benefits of creating an account?
When you create an account, you will be able to return to the site and place future orders more quickly by logging in. When you check out while logged in, your shopping cart will be pre-populated with all your saved information. You won’t have to re-enter any information to place an order, just confirm each step of the checkout to complete your order.
How do I create an account?
Add products to your shopping cart and check out. You will be given the option of creating an account and choosing a password during the checkout process.
Will Wheatgrasskits.com ever share my personal information?
Your information is stored in our secure PCI Level 1 compliant servers and never shared with any other party.
What can I do to recover my password?
You can recover your password securely on the login page. If you require additional assistance contact us at support@wheatgrasskits.com. You can also call us M-F 9-5 Mountain Time – 801-491-8700
What should I do if I want to change my personal information or my password?
You can edit your customer profile under the "Your Account" tab after you log in. Your payment information is not displayed. If you would like to change your payment information, you can do it in the shopping cart (while logged in) as you place an order.
